培训内容 + 培训带来的好处
· communication skills +avoid misunderstanding;get the work well done.
· customer service +it is critical to meet customers' needs;increase customers' satisfaction
· interpersonal relationship + enhance mutual understanding and trust
· computer skills + it is important for conducting administrative and offer tasks
· safety training + give practical advice for avoiding getting hurt
· business ethics +customers's loyalty and trust to the company
重要性
从公司发展的角度看：
enhance company image increase productivity
从雇员的角度：
· increase job satisfaction
· boost morale(among employees)
· enhance efficiencies in process which result in financial gain
· reduce employee turnover/retain employee 丨什么是 turnover?点右边查看：
· acquire more practical skills that is beneficial for the personal development
· ensure employees have greater commitment in their work/continue effort
· ensure employees keep up with the latest information for market trend
· help them have a clear idea of future job
如何使培训有成效
· Good preparation ensures effective training
· maintain a positive energy and attitude
· fully equipped facilities
· meet the training needs/requirements
· company budget
· well-organized materials
如何鉴定培训是否具有成效
· organize a relevant test
· to conduct a survey to participants to see whether they have any improvement in the work performance
· whether the training address the issues/solve problems
